Returns and refunds

Changed your mind

You can cancel your order for any reason within 14 days of receiving it. Let us know within that time, then send the items back within a further 14 days.

• Items should be unused and returned in their original packaging where possible.
• Return postage is paid by you, unless the item is faulty or we sent the wrong thing.
• We refund the price of the items and the standard delivery charge you paid. If you chose a faster or tracked service, we refund up to the cost of our standard delivery.
• If an item comes back used or damaged beyond what is needed to check it, we may reduce the refund to reflect that.

Items we can't take back

• Items sealed for health or hygiene reasons, once the seal has been opened.
• Items made or personalised to your specification.

Faulty, damaged or wrong items

If something arrives faulty, damaged or not as described, contact us within 30 days of delivery with your order number and a photo. We will cover the return postage and offer a replacement or a full refund. This does not affect your legal rights.

How to start a return

1. Email info@importwithgoody.com with your order number, the items you are returning and the reason.
2. We reply with the return address and any instructions.
3. Send the items back. We recommend a tracked service, as we can't refund parcels lost on the way to us.

Refunds

Refunds go back to your original payment method through PayPal or Stripe, within 14 days of us receiving your return or proof that you sent it, whichever is sooner.

Sourcing service

The £50 commitment fee for our sourcing service is refunded when you go ahead with your purchase. If you decide not to go ahead after we have sourced your items, it is not refunded, as it covers the sourcing work already completed. Returns on items bought through the sourcing service depend on the supplier and are handled case by case. [Confirm with Goody.]